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The Success Stories of Reporting

D10X Workshop Outcomes

See something, say something Your Report Matters SILENCE is the only FAILURE Confidential Is Special Confidentiality is not negotiable Safety starts with me Reporting is everyone's responsibility You Report, We Fix See it! Say it! Together we will solve it! One Report, One Support Own it, report it, improve it Safety brings you home Speaking up is SAFE When in doubt, let it out
Reporting Stories

Voices for Safety: Sharing the Value of Reporting

The list of slogans above promoting the importance of reporting and the collection of safety success stories below, based on real events, were shared by airline representatives during our collaborative D10X workshop for the South East Asia region. These real examples highlight the clear and concrete benefits of a strong reporting culture. To support your own safety journeys, we are providing these narratives as free, ready-to-use resources. This material is intended exclusively for safety promotion and can be used freely without prior permission. It reflects the collaborative views of the participants and should not be used for any purpose other than to promote safety. We hope these stories inspire your teams and reinforce how essential reporting is to enhancing the safety of our global Air Transport System.

01

Positive Outcomes of Reporting Fatigue

We had a situation recently where a flight crew filed a fatigue report following an overnight operation. That report was brought forward and deliberated during our monthly Fatigue Risk Management Committee meeting.

Following a risk assessment conducted by the committee, a formal recommendation was issued to Flight Operations to review and adjust the crew roster. Consequently, the crew pattern was revised to ensure better alignment with our safety standards and fatigue mitigation goals.

02

Making Reporting Simpler: A 147% Rise

Between 2024 and 2025, the airline achieved a significant milestone by increasing safety reporting by 147%. This substantial growth is largely attributed to the implementation of streamlined safety initiatives, such as the QR code ID and Reporting Cards, which simplified the process to a basic “scan and report” workflow.

To further encourage this culture, the organization introduced the Safety Champion Awards to recognize individuals and teams for their consistent reporting. These efforts were supported by the publication of clear safety bulletins that provide step-by-step guidance for reporting while reinforcing a strict guarantee of confidentiality.

By championing values like “Safety begins with me” and “Safety at the heart of care,” the airline has demonstrated a formal commitment to the idea that every voice matters. Ultimately, these results underscore the principle that every report counts and that the foundation of safety truly resides with its people.

03

Taxiway Hazard: From Collaboration to Safety Action

We encountered a significant issue recently involving a taxiway error that was directly linked to its condition. While the flight crew was proactive in filing a report immediately, there was no report from Air Traffic Control (ATC) at the time.

After an initial analysis of the crew's report, we assigned additional safety personnel to the subsequent flight specifically to monitor and confirm the taxiway's condition. Once we had concrete evidence, we formalized everything into a hazard report and shared it directly with both ATC and the airport authorities.

ATC began closely monitoring all traffic moving through that area to prevent any further incidents. Following that, the airport studied the feasibility of the taxiway upgrade and completed the associated mitigation actions. Today the issue is resolved.

04

Exterior Walkaround: Ants Reported

We had a situation recently where a crew spotted weaver ants during their walkaround inspection. It turns out that when the aircraft is parked overnight at certain remote bays, even for less than six hours, the insects managed to find their way into the pitot probes.

To ensure everything was structurally sound and the systems were clear, we conducted a full boroscopic inspection on the probes before the flight was cleared for departure.

05

Cabin Configuration: From Crew Feedback to Safer Aircraft Design

We recently ran into a significant safety concern raised by the cabin crew regarding access to emergency equipment. Essentially, the layout of the Business Class cabin made it difficult to reach the equipment, depending on cabin crew height.

Once the investigation was completed, formal recommendations went through different business units and eventually to aircraft manufacturer, to relocate the safety equipment.

To prevent reoccurence, today safety personnel is involved in cabin configuration decision of future aircraft.

06

Mind the Gap: Reporting and Ramp Collaboration for Safer Boarding

Lately, we've been seeing many reports concerning the gap between the passenger boarding steps and the cabin floor. It's a serious tripping hazard, especially where the stairs meet the slide area.

Right now, the Safety Department is coordinating closely with the Ramp Team to tighten up the docking procedures. The goal is to refine exactly how those stairs are positioned to ensure we close that gap and keep the boarding process seamless and safe.

07

Gear Pin Incident: Reinforcing walkaround checks and crews coordination

It was a winter night and the crew was preparing for a flight away from home. Both the flight crew and the engineer completed the walkaround together. Shortly after takeoff the landing gear wouldn't retract.

After a quick coordination with the flight engineer, it was confirmed that the gear pins had never actually been removed. The aircraft returned to base immediately and landed without any further issues.

In the aftermath, we conducted a CDP (Crew Debriefing Program) review focused on our wet lease operations. We looked specifically at the 'streamer reflection' — the length and color visibility of those pin streamers — as well as our standard walkaround procedures and the importance of coordination between the flight crew and maintenance personnel.